Problem
- In a system that follows shop process, information was missing about what happened
- No traces were available after user made the action
- No priorities of process was given
Suggested solutions
- Separate the whole process into different sections (workflow item) that can be individually released or revised
- Logging of user who does release and revise operation
- Controlled reports are regenerated automatically when workflow items are released
- Process is complete when all workflow item are released
- Revision of workflow item are logged so we can go back and see what happened in time for each individual workflow item
- Release and revise action are per user right in the program
Results
- Better control over the whole contract process
- Quicker to see the status of a given workflow item at any given time
- Some parts of the process are read-only to users that don’t have the right to change them
